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The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Do you enjoy working at the intersection of government, industry, and innovation—whether in Financial Services, Professional and Business Services, Clean Energy, or Life Sciences? Can you see the big picture, tackle complex challenges, and influence outcomes in fast-moving environments? If so, we invite you to explore our senior leadership opportunities in Berlin and Munich with the UK's Department for Business &amp; Trade (DBT) in Germany. To deliver the UK's recently announced modern <a href="https://assets.publishing.service.gov.uk/media/69256e16367485ea116a56de/industrial_strategy_policy_paper.pdf" target="_blank">Industrial Strategy</a> in Germany, we are recruiting a number of new roles including four senior positions - Heads of Strategic Industries (Trade and Investment) - across our Clean Energy, Life Sciences, and Financial and Professional Business Services sectors, to shape, drive, and deliver sector specific initiatives at the core of this plan.  Who are we? The Department for Business and Trade (DBT) is a ministerial department of the UK Government, and its number one objective is to promote growth. The DBT Germany team is one of the largest teams in the DBT Europe Region (around 230 staff) and works closely with colleagues across departments to accelerate economic growth by improving market access for business and boosting exports and investment. In Germany, DBT is made up of sector-focused teams, with cross-cutting support from PMO, the Strategic Communications Team, and the Trade Policy and Market Access team.  The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Aufgaben Main purpose of the role Head of Clean Energy Industries - Trade (Berlin) - Drive UK clean energy exports to Germany, unlocking commercial opportunities, tackling market access barriers, and positioning UK capabilities with German buyers and utilities. Why Join Us? <ul> <li>Be at the heart of the UK's economic growth strategy in Europe's largest economy. </li> <li>Shape the future of financial, professional &amp; business services, clean energy and life sciences, some of the UK's most important and innovative sectors. </li> <li>Work in a diverse, supportive, and high-performing team with opportunities for professional development, mentoring, and flexible working. </li> <li>Represent the UK at major industry events, build senior networks, and deliver real impact for UK businesses and the wider economy. </li> </ul> What You'll Do? Across all four roles, you will: <ul> <li>Develop and implement targeted strategies for your sector.</li> <li>Lead a small team (up to 2–4 staff), fostering high performance and collaboration, and supporting staff to adapt to change in a rapidly evolving economic context. </li> <li>Conduct market analysis to identify trends, opportunities, and barriers.</li> <li>Build and maintain strong networks with industry, government, and research partners in Germany and the UK.</li> <li>Represent DBT and the UK Government at major conferences, trade fairs, and bilateral meetings.</li> <li>Provide expert advice to UK businesses and investors, guiding them on market entry, partnership development, and long-term growth.</li> <li>Identify and address market access and regulatory challenges, working with stakeholders to create the conditions for success.</li> <li>Deliver high-quality reporting and briefings for senior audiences, including Ministers and senior officials.</li> </ul> What You'll Love About These Roles <ul> <li>Strategic influence: Set direction and deliver measurable outcomes in high-profile sectors.</li> <li>Leadership: Manage and develop small, high-performing teams and play a leadership role across the DBT team and the UK government network in Germany.</li> <li>Variety: Engage with senior stakeholders across government, industry, and research.</li> <li>Challenge: Tackle complex market access and regulatory issues in a fast-moving environment.</li> <li>Impact: See the results of your work in increased exports, investment, and innovation.</li> </ul> Don't miss out on this fantastic opportunity! Profil Our Ideal Candidate shows: <ul> <li>Proficiency in English and German (both written and spoken, minimum of C1 level for CEFR framework*);</li> <li>5+ years of professional work experience in fast paced operational and stakeholder focused environments;</li> <li>Direct line management experience, supervising colleagues, setting priorities, and maintaining high quality delivery;</li> <li>Highly entrepreneurial and proactive, spotting opportunities, designing solutions, and driving work forward without waiting for direction;</li> <li>Strong problem solving mindset, able to break down complex challenges, create practical fixes, and sustain momentum through ambiguity;</li> <li>Exceptionally strong interpersonal and communication skills, with the ability to build rapport quickly, influence decisions, and represent the organisation confidently;</li> <li>Adaptable and commercially aware, comfortable navigating change and guiding others through shifting priorities. </li> </ul> Nice to have: <ul> <li>Knowledge of or previous experience in either Life Sciences, Clean Energy, Financial or Professional Business Services, Fintech/Technology or life sciences and/or the UK business landscape;</li> <li>Knowledge of or previous experience in trade or economic policy-making;</li> <li>Experience working with companies in Germany.</li> </ul> Wir bieten This is a full time (37,5 hours a week), fixed-term 2 year contract with the possibility of becoming a permanent contract subject to performance and funding. € 87,156. - rising to a maximum of approx. € 97,902.- gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable). Candidate must have pre-existing work authorisation in Germany in order to apply. Staff recruited locally by the British Embassy &amp; British Consulate General are subject to Terms and Conditions of Service according to local German employment law. The successful candidate will be subject to professional background check, security clearance and 6 months probationary period. Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country. Start date is an indicative target start date. The application process comprises three distinct phases: the submission of application form, written assessment, and the interview stage. Equal employment We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. DBT Europe Network want to maximise the potential of everyone who chooses to work for us, regardless of their background. Europe DBT network and the British Embassy in Germany are a rewarding and exciting place to work, offering: <ul> <li>Scope for personal and professional development: Excellent networks and opportunities for support, including mentoring, coaching, job shadowing and secondments;</li> <li>Strong offer for learning and development, including dedicated L&amp;D days;</li> <li>An equal, diverse and engaged workplace;</li> <li>Work-life balance.</li> </ul> Learning &amp; Development The British Embassy &amp; British Consulate General has a strong ethos of Learning and Development, including our Learning and Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Embassy &amp; Consulate General staff. The Embassy &amp; Consulate General offers learning and development opportunities throughout the year and invites you to join committee led forums where you may have an interest and can help shape the organisations objectives. The successful applicant will be encouraged to be actively involved in the corporate life of the Embassy &amp; Consulate General, contributing to the wider objectives of the British Government's Germany network and supporting the Embassy's &amp; Consulate General positive working environment. STBL1_DE

Head of Clean Energy Industries - Trade (all genders)

Unser Kunde - eine gemeinnützige Organisation in Berlin - befindet sich in einem umfassenden Transformationsprozess seiner zentralen Dienstleistungen. Für die Umsetzung zentral wichtiger Anforderungen suchen wir einen Leiter IT (w/m/d), der sich auf seine fundierten Transformationserfahrungen im Aufbau einer moderneren IT verlassen kann. Durch seine mittelständischen Strukturen und flachen Hierarchien bietet unser Mandant ein konstruktives Umfeld, um Veränderungen voranzutreiben und sich selbst als fachliches Profil zu entwickeln. Aufgaben <ul> <li>Verantwortung der zentralen IT mit einem Team von 6 VK </li> <li>Strategische Entwicklung des Bereichs unter Abbildung der operativ/strategischen Zielstellung des Unternehmens</li> <li>Anpassung der ITK-Voraussetzungen (Hardware / Software) an die (digitalisierte) Wertschöpfungskette des Unternehmens in der Rolle als interner Dienstleister</li> <li>Entsprechende Budgetplanung &amp;- verantwortung in Abstimmung mit der direkten Berichtslinie in den Vorstand</li> <li>Verantwortung für die Stabilität und Zukunftsfähigkeit der Bestandssysteme</li> <li>Qualitäts- und Risikomanagement</li> <li>Fachliche Beratung &amp; Schulung der Unternehmensbereiche vor Einführung ITK-gestützter Prozesse sowie dessen Monitoring</li> <li>Verantwortung für die Planung und Umsetzung interner IT-Projekte</li> <li>Verantwortliche Steuerung und Überwachung externer IT-Dienstleister, ggfs. Aufbau neuer Partnerschaften, wenn erforderlich</li> <li>Verantwortliche Betreuung und Weiterentwicklung verschiedener Systeme und der angrenzenden Schnittstellen durch die jeweiligen Fachabteilungen</li> </ul> Profil <ul> <li>Erfolgreich abgeschlossenes Studium der Informatik oder eine vergleichbare Qualifikation nebst entsprechender Berufserfahrung in der ITK</li> <li>Mindestens 5 - 7 Jahre Berufserfahrung in vergleichbaren Organisationstrukturen nebst erster Führungserfahrung, gerne auch mit Erfahrungen aus der Beratung</li> <li>Fundierte Kenntnisse in der Konzeption und Umsetzung von IT Projekten, insbesondere in der Digitalisierung von Geschäftsprozessen</li> <li>Fundierte Expertise im Betrieb von hybriden Netzwerken und Kommunikationssystemen (z.B. Microsoft basiert) sowie von ERP-Tools</li> <li>Ausgezeichnete analytische und kommunikative Fähigkeiten sowie die Eigenschaft mit einer ausgeprägten Machermentalität zu überzeugen (ausgeprägter Gestaltungs- und Umsetzungswillen)</li> <li>Hoher Anspruch an Qualität und Termintreue und ein gutes Fingerspitzengefühl für das technologisch Machbare bei gleichzeitiger Innovationsfähigkeit</li> <li>Entscheidungsfähigkeit und Durchsetzungsvermögen sowie Dialogfähigkeit, Kundenorientierung und Problem- und Konfliktlösungskompetenz</li> </ul> Wir bieten STBL1_DE

Leiter IT (w/m/d)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Do you enjoy working at the intersection of government, industry, and innovation—whether in Financial Services, Professional and Business Services, Clean Energy, or Life Sciences? Can you see the big picture, tackle complex challenges, and influence outcomes in fast-moving environments? If so, we invite you to explore our senior leadership opportunities in Berlin and Munich with the UK's Department for Business &amp; Trade (DBT) in Germany. To deliver the UK's recently announced modern <a href="https://assets.publishing.service.gov.uk/media/69256e16367485ea116a56de/industrial_strategy_policy_paper.pdf" target="_blank">Industrial Strategy</a> in Germany, we are recruiting a number of new roles including four senior positions - Heads of Strategic Industries (Trade and Investment) - across our Clean Energy, Life Sciences, and Financial and Professional Business Services sectors, to shape, drive, and deliver sector specific initiatives at the core of this plan.  Who are we? The Department for Business and Trade (DBT) is a ministerial department of the UK Government, and its number one objective is to promote growth. The DBT Germany team is one of the largest teams in the DBT Europe Region (around 230 staff) and works closely with colleagues across departments to accelerate economic growth by improving market access for business and boosting exports and investment. In Germany, DBT is made up of sector-focused teams, with cross-cutting support from PMO, the Strategic Communications Team, and the Trade Policy and Market Access team.  The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Aufgaben Main purpose of the role: Head of Life Sciences (Berlin or Munich) Lead UK-Germany trade and investment across pharmaceuticals, biotech, and MedTech, managing strategic accounts and building partnerships in one of Europe's most dynamic sectors. Why Join Us? <ul> <li>Be at the heart of the UK's economic growth strategy in Europe's largest economy. </li> <li>Shape the future of financial, professional &amp; business services, clean energy and life sciences, some of the UK's most important and innovative sectors. </li> <li>Work in a diverse, supportive, and high-performing team with opportunities for professional development, mentoring, and flexible working. </li> <li>Represent the UK at major industry events, build senior networks, and deliver real impact for UK businesses and the wider economy. </li> </ul> What You'll Do? Across all four roles, you will: <ul> <li>Develop and implement targeted strategies for your sector.</li> <li>Lead a small team (up to 2–4 staff), fostering high performance and collaboration, and supporting staff to adapt to change in a rapidly evolving economic context. </li> <li>Conduct market analysis to identify trends, opportunities, and barriers.</li> <li>Build and maintain strong networks with industry, government, and research partners in Germany and the UK.</li> <li>Represent DBT and the UK Government at major conferences, trade fairs, and bilateral meetings.</li> <li>Provide expert advice to UK businesses and investors, guiding them on market entry, partnership development, and long-term growth.</li> <li>Identify and address market access and regulatory challenges, working with stakeholders to create the conditions for success.</li> <li>Deliver high-quality reporting and briefings for senior audiences, including Ministers and senior officials.</li> </ul> What You'll Love About This Role <ul> <li>Strategic influence: Set direction and deliver measurable outcomes in high-profile sectors.</li> <li>Leadership: Manage and develop small, high-performing teams and play a leadership role across the DBT team and the UK government network in Germany.</li> <li>Variety: Engage with senior stakeholders across government, industry, and research.</li> <li>Challenge: Tackle complex market access and regulatory issues in a fast-moving environment.</li> <li>Impact: See the results of your work in increased exports, investment, and innovation.</li> </ul> Don't miss out on this fantastic opportunity! Profil Our Ideal Candidate shows: <ul> <li>Proficiency in English and German (both written and spoken, minimum of C1 level for CEFR framework*);</li> <li>5+ years of professional work experience in fast paced operational and stakeholder focused environments;</li> <li>Direct line management experience, supervising colleagues, setting priorities, and maintaining high quality delivery;</li> <li>Highly entrepreneurial and proactive, spotting opportunities, designing solutions, and driving work forward without waiting for direction;</li> <li>Strong problem solving mindset, able to break down complex challenges, create practical fixes, and sustain momentum through ambiguity;</li> <li>Exceptionally strong interpersonal and communication skills, with the ability to build rapport quickly, influence decisions, and represent the organisation confidently;</li> <li>Adaptable and commercially aware, comfortable navigating change and guiding others through shifting priorities. </li> </ul> Nice to have: <ul> <li>Knowledge of or previous experience in either Life Sciences, Clean Energy, Financial or Professional Business Services, Fintech/Technology or life sciences and/or the UK business landscape;</li> <li>Knowledge of or previous experience in trade or economic policy-making;</li> <li>Experience working with companies in Germany.</li> </ul> Wir bieten This is a full time (37,5 hours a week), fixed-term 2 year contract with the possibility of becoming a permanent contract subject to performance and funding. € 87,156. - rising to a maximum of approx. € 97,902.- gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable). Candidate must have pre-existing work authorisation in Germany in order to apply. Staff recruited locally by the British Embassy &amp; British Consulate General are subject to Terms and Conditions of Service according to local German employment law. The successful candidate will be subject to professional background check, security clearance and 6 months probationary period. Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country. Start date is an indicative target start date. The application process comprises three distinct phases: the submission of application form, written assessment, and the interview stage. Equal employment We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. DBT Europe Network want to maximise the potential of everyone who chooses to work for us, regardless of their background. Europe DBT network and the British Embassy in Germany are a rewarding and exciting place to work, offering: <ul> <li>Scope for personal and professional development: Excellent networks and opportunities for support, including mentoring, coaching, job shadowing and secondments;</li> <li>Strong offer for learning and development, including dedicated L&amp;D days;</li> <li>An equal, diverse and engaged workplace;</li> <li>Work-life balance.</li> </ul> Learning &amp; Development The British Embassy &amp; British Consulate General has a strong ethos of Learning and Development, including our Learning and Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Embassy &amp; Consulate General staff. The Embassy &amp; Consulate General offers learning and development opportunities throughout the year and invites you to join committee led forums where you may have an interest and can help shape the organisations objectives. The successful applicant will be encouraged to be actively involved in the corporate life of the Embassy &amp; Consulate General, contributing to the wider objectives of the British Government's Germany network and supporting the Embassy's &amp; Consulate General positive working environment. STBL1_DE

Head of Life Sciences

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Do you enjoy leading teams, driving operational excellence, and making a real impact in a fast-moving, international environment? Would you consider a career where your project management expertise shapes the future of UK-German trade relations? If so, we want to hear from you! We are now recruiting for the Team Lead of the Project Management Office (PMO) at the UK's Department for Business &amp; Trade (DBT) in Berlin. Who are we? The Department for Business and Trade (DBT) is a ministerial department of the UK Government, with its number one objective to promote growth. The DBT Germany team is one of the largest in the DBT Europe Region (around 200 staff), working closely with colleagues across departments to accelerate economic growth by improving market access for business and boosting exports and investment. In Germany, DBT is made up of sector-focused teams, with cross-cutting support from the PMO, the Strategic Communications Team, and the Trade Policy and Market Access team. The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality, and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Aufgaben Main purpose of role As Team Lead of the PMO, you will lead the development and delivery of our Project Management Office to ensure robust governance, streamlined processes, and effective oversight across all projects. You will embed best practice in planning, resource allocation, and performance monitoring, enabling greater transparency, faster decision-making, and improved delivery outcomes aligned with DBT's strategic objectives. What You'll Do <ul> <li>Lead a small team (up to 3 staff), fostering high performance and collaboration. </li> <li>Lead the delivery and continuous improvement of the Project Management Office (PMO), ensuring robust governance and alignment with DBT's strategic objectives. </li> <li>Implement standardized project management frameworks, processes, and tools to drive consistency, transparency, and efficiency across all projects. </li> <li>Oversee portfolio management, ensuring prioritization of projects based on strategic impact, resource availability, and risk considerations. </li> <li>Monitor and report on project performance, providing senior leadership with actionable insights and recommendations for improved delivery outcomes. </li> <li>Champion best practice in project management, fostering a culture of continuous improvement and capability development across teams. </li> <li>Engage and influence senior stakeholders, ensuring alignment and buy-in for PMO initiatives across the organization. </li> <li>Lead and mentor the PMO team, building a high-performing unit that delivers measurable impact and supports DBT's mission globally. </li> <li>Oversee procurement and budget management, ensuring compliance and value for money. </li> </ul> What You'll Love About This Role <ul> <li>The chance to make a tangible difference to the UK's economic success in Germany. </li> <li>The opportunity to shape and lead a high-performing PMO, driving innovation and efficiency. </li> <li>A collaborative, inclusive, and supportive working environment. </li> <li>The ability to develop your career within the UK Civil Service, with exposure to senior stakeholders and high-profile projects. </li> </ul> Why Join Us? <ul> <li>Be at the heart of UK-German trade relations, supporting projects that matter on a national and international scale. </li> <li>Work in a diverse, supportive, and high-performing team at the British Embassy in Berlin. </li> <li>Enjoy excellent opportunities for personal and professional development, including mentoring, coaching, job shadowing, and secondments. </li> <li>Benefit from a strong learning and development offer, dedicated L&amp;D days, and a healthy work-life balance. </li> <li>Flexible working arrangements and entitlement to time-off-in-lieu for extra hours worked. </li> </ul> Don't miss out on this fantastic opportunity! Profil Our Ideal Candidate shows: <ul> <li>Proficiency in English and German (both written and spoken, minimum of C1 level for CEFR framework*);</li> <li>Extensive senior-level experience in establishing and leading Project Management Offices or similar governance functions, with a proven track record of delivering complex, multi-stakeholder projects successfully;</li> <li>Strong expertise in project governance, portfolio management, and resource planning, ensuring alignment with organizational strategy and objectives;</li> <li>Demonstrated ability to design and implement standardized processes, tools, and reporting frameworks that drive efficiency and transparency;</li> <li>Proven leadership capabilities, with meaningful experience managing, developing, and mentoring high-performing teams;</li> <li>Exceptional interpersonal and influencing skills, with the ability to engage senior stakeholders and drive consensus across diverse functions;</li> <li>Strong understanding and proven experience of budgeting, forecasting and budget monitoring, including procurement processes.</li> </ul> Nice to have: <ul> <li>Prior experience working in international or government environments, ideally within trade, investment, or economic development contexts; </li> <li>Demonstrated success in delivering measurable improvements in project delivery performance, cost efficiency, and risk management. </li> </ul> Wir bieten This is a full time (37,5 hours a week), fixed-term 2 year contract with the possibility of becoming a permanent contract subject to performance and funding. Salary € 68,556. - rising to a maximum of approx. € 77,009. - gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable). Candidate must have pre-existing work authorisation in Germany in order to apply. Staff recruited locally by the British Embassy are subject to Terms and Conditions of Service according to local German employment law. The successful candidate will be subject to professional background check, security clearance and 6 months probationary period. Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country. Start date is an indicative target start date. Equal employment We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. DBT Europe Network want to maximise the potential of everyone who chooses to work for us, regardless of their background. Europe DBT network and the British Embassy in Germany are a rewarding and exciting place to work, offering: <ul> <li>Scope for personal and professional development: Excellent networks and opportunities for support, including mentoring, coaching, job shadowing and secondments;</li> <li>Strong offer for learning and development, including dedicated L&amp;D days;</li> <li>An equal, diverse and engaged workplace;</li> <li>Work-life balance.</li> </ul> Learning &amp; Development The British Embassy has a strong ethos of Learning and Development, including our Learning and Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Embassy's staff. The British Embassy offers learning and development opportunities throughout the year and invites you to join committee led forums where you may have an interest and can help shape the organisations objectives. The successful applicant will be encouraged to be actively involved in the corporate life of the British Embassy, contributing to the wider objectives of the British Government's Germany network and supporting the Embassy's positive working environment. STBL1_DE

Team Lead of the Project Management Office (all genders)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Do you enjoy working at the intersection of government, industry, and innovation - whether in Clean Energy or Life Sciences? Are you passionate about shaping the future of international trade and investment, tackling complex challenges, and influencing outcomes in fast-moving environments? If so, we invite you to explore our Senior Advisors opportunities in Berlin with the UK's Department for Business &amp; Trade (DBT) in Germany. Who are we? The Department for Business and Trade (DBT) is a ministerial department of the UK Government, and its number one objective is to promote growth. The DBT Germany team is one of the largest teams in the DBT Europe Region (around 210 staff) and works closely with colleagues across departments to accelerate economic growth by improving market access for business and boosting exports and investment. In Germany, DBT is made up of sector-focused teams, with cross-cutting support from PMO, the Strategic Communications Team, and the Trade Policy and Market Access team. The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Aufgaben Main purpose of roles Senior Trade/Investment Advisor, Clean Energy Industries (Berlin): Unlock commercial opportunities for UK clean energy exports to Germany. Focus on renewables, hydrogen, grid, and storage, supporting UK firms to navigate the German market and promoting UK capabilities. Attract high-value German investment into UK clean energy projects. Develop investor pipelines, shape strategy in renewables and emerging technologies, and facilitate cross-border partnerships. What You'll Do <ul> <li>Develop and implement targeted strategies for your sector. </li> <li>Conduct market and investor analysis to identify trends, opportunities, and barriers. </li> <li>Build and maintain strong networks with industry, government, and research partners in Germany and the UK. </li> <li>Represent DBT and the UK Government at major conferences, trade fairs, and bilateral meetings. </li> <li>Provide expert advice to UK businesses and investors, guiding them on market entry, partnership development, and long-term growth. </li> <li>Identify and address market access and regulatory challenges, working with stakeholders to create the conditions for success. </li> <li>Deliver high-quality reporting and briefings for senior audiences, including Ministers and senior officials. </li> </ul> What You'll Love About These Roles <ul> <li>Strategic influence: Set direction and deliver measurable outcomes in high-profile sectors. </li> <li>Variety: Engage with senior stakeholders across government, industry, and research. </li> <li>Challenge: Tackle complex market access and regulatory issues in a fast-moving environment. </li> <li>Impact: See the results of your work in increased exports, investment, and innovation. </li> </ul> Why Join Us? <ul> <li>Be at the heart of the UK's economic growth strategy in Europe's largest economy. </li> <li>Shape the future of clean energy and life sciences, two of the UK's most important and innovative sectors. </li> <li>Work in a diverse, supportive, and high-performing team with opportunities for professional development, mentoring, and flexible working. </li> <li>Represent the UK at major industry events, build senior networks, and deliver real impact for UK businesses and the wider economy. </li> </ul> Don't miss out on this fantastic opportunity! Profil Our Ideal Candidate shows: <ul> <li>Proficiency in English and German (both written and spoken, minimum of C1 level for CEFR framework); </li> <li>Extensive commercial experience with a proven track record of driving successful commercial outcomes working in or with the relevant sector;</li> <li>Well-established industry networks within Germany;</li> <li>Comprehensive understanding of German market dynamics, regulatory frameworks, business culture, and bilateral/EU trade environment; </li> <li>Experience presenting to and influencing senior stakeholders in government and/or business; </li> <li>Strong analytical and research skills, including the ability to identify trends and opportunities through market and investor analysis; </li> <li>Excellent interpersonal skills, with a focus on relationship-building and strategic influence; </li> <li>Ability to represent the organisation at high-profile events, conferences, and bilateral meetings. </li> </ul> Nice to have: <ul> <li>Prior experience working in international environments, with UK business or trade promotion organizations;</li> <li>Demonstrated experience in delivering measurable results against commercial targets and KPIs;</li> <li>Experience in policy development, advocacy, or regulatory affairs related to Life Sciences or Clean Energy Industries.</li> </ul> Wir bieten This is a full time (37,5 hours a week), fixed-term 2 year contract with the possibility of beco ming a permanent contract subject to performance and funding. Salary € 68,556. - rising to a maximum of approx. € 77,009. - gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable). Candidate must have pre-existing work authorisation in Germany in order to apply. Staff recruited locally by the British Embassy are subject to Terms and Conditions of Service according to local German employment law. The successful candidate will be subject to professional background check, security clearance and 6 months probationary period. Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country. Start date is an indicative target start date. Equal employment We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. DBT Europe Network want to maximise the potential of everyone who chooses to work for us, regardless of their background. Europe DBT network and the British Embassy in Germany are a rewarding and exciting place to work, offering: <ul> <li>Scope for personal and professional development: Excellent networks and opportunities for support, including mentoring, coaching, job shadowing and secondments;</li> <li>Strong offer for learning and development, including dedicated L&amp;D days;</li> <li>An equal, diverse and engaged workplace;</li> <li>Work-life balance.</li> </ul> Learning &amp; Development The British Embassy has a strong ethos of Learning and Development, including our Learning and Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Embassy's staff. The British Embassy offers learning and development opportunities throughout the year and invites you to join committee led forums where you may have an interest and can help shape the organisations objectives. The successful applicant will be encouraged to be actively involved in the corporate life of the British Embassy, contributing to the wider objectives of the British Government's Germany network and supporting the Embassy's positive working environment. STBL1_DE

Senior Advisor

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Do you enjoy working at the intersection of government, industry, and innovation - whether in Clean Energy or Life Sciences? Are you passionate about shaping the future of international trade and investment, tackling complex challenges, and influencing outcomes in fast-moving environments? If so, we invite you to explore our Senior Advisor opportunity in Berlin or Munich with the UK's Department for Bus iness &amp; Trade (DBT) in Germany. Who are we? The Department for Business and Trade (DBT) is a ministerial department of the UK Government, and its number one objective is to promote growth. The DBT Germany team is one of the largest teams in the DBT Europe Region (around 210 staff) and works closely with colleagues across departments to accelerate economic growth by improving market access for business and boosting exports and investment. In Germany, DBT is made up of sector-focused teams, with cross-cutting support from PMO, the Strategic Communications Team, and the Trade Policy and Market Access team. The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Aufgaben Senior Trade Advisor, Life Sciences (Berlin or Munich): Drive UK-Germany trade and investment in pharmaceuticals, biotech, and MedTech. Build strategic partnerships, support UK exporters, and strengthen the UK's competitive advantage in one of Europe's most dynamic sectors. What You'll Do <ul> <li>Develop and implement targeted strategies for your sector. </li> <li>Conduct market and investor analysis to identify trends, opportunities, and barriers. </li> <li>Build and maintain strong networks with industry, government, and research partners in Germany and the UK. </li> <li>Represent DBT and the UK Government at major conferences, trade fairs, and bilateral meetings. </li> <li>Provide expert advice to UK businesses and investors, guiding them on market entry, partnership development, and long-term growth. </li> <li>Identify and address market access and regulatory challenges, working with stakeholders to create the conditions for success. </li> <li>Deliver high-quality reporting and briefings for senior audiences, including Ministers and senior officials. </li> </ul> What You'll Love About These Roles <ul> <li>Strategic influence: Set direction and deliver measurable outcomes in high-profile sectors. </li> <li>Variety: Engage with senior stakeholders across government, industry, and research. </li> <li>Challenge: Tackle complex market access and regulatory issues in a fast-moving environment. </li> <li>Impact: See the results of your work in increased exports, investment, and innovation. </li> </ul> Why Join Us? <ul> <li>Be at the heart of the UK's economic growth strategy in Europe's largest economy. </li> <li>Shape the future of clean energy and life sciences, two of the UK's most important and innovative sectors. </li> <li>Work in a diverse, supportive, and high-performing team with opportunities for professional development, mentoring, and flexible working. </li> <li>Represent the UK at major industry events, build senior networks, and deliver real impact for UK businesses and the wider economy. </li> </ul> Don't miss out on this fantastic opportunity! Profil Our Ideal Candidate shows: <ul> <li>Proficiency in English and German (both written and spoken, minimum of C1 level for CEFR framework); </li> <li>Extensive commercial experience with a proven track record of driving successful commercial outcomes working in or with the relevant sector;</li> <li>Well-established industry networks within Germany;</li> <li>Comprehensive understanding of German market dynamics, regulatory frameworks, business culture, and bilateral/EU trade environment; </li> <li>Experience presenting to and influencing senior stakeholders in government and/or business; </li> <li>Strong analytical and research skills, including the ability to identify trends and opportunities through market and investor analysis; </li> <li>Excellent interpersonal skills, with a focus on relationship-building and strategic influence; </li> <li>Ability to represent the organisation at high-profile events, conferences, and bilateral meetings. </li> </ul> Nice to have: <ul> <li>Prior experience working in international environments, with UK business or trade promotion organizations;</li> <li>Demonstrated experience in delivering measurable results against commercial targets and KPIs;</li> <li>Experience in policy development, advocacy, or regulatory affairs related to Life Sciences or Clean Energy Industries.</li> </ul> Wir bieten This is a full time (37,5 hours a week), fixed-term 2 year contract with the possibility of becoming a permanent contract subject to performance and funding. Salary € 68,556. - rising to a maximum of approx. € 77,009. - gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable). Candidate must have pre-existing work authorisation in Germany in order to apply. Staff recruited locally by the British Embassy are subject to Terms and Conditions of Service according to local German employment law. The successful candidate will be subject to professional background check, security clearance and 6 months probationary period. Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country. Start date is an indicative target start date. Equal employment We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. DBT Europe Network want to maximise the potential of everyone who chooses to work for us, regardless of their background. Europe DBT network and the British Embassy in Germany are a rewarding and exciting place to work, offering: <ul> <li>Scope for personal and professional development: Excellent networks and opportunities for support, including mentoring, coaching, job shadowing and secondments;</li> <li>Strong offer for learning and development, including dedicated L&amp;D days;</li> <li>An equal, diverse and engaged workplace;</li> <li>Work-life balance.</li> </ul> Learning &amp; Development The British Embassy has a strong ethos of Learning and Development, including our Learning and Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Embassy's staff. The British Embassy offers learning and development opportunities throughout the year and invites you to join committee led forums where you may have an interest and can help shape the organisations objectives. The successful applicant will be encouraged to be actively involved in the corporate life of the British Embassy, contributing to the wider objectives of the British Government's Germany network and supporting the Embassy's positive working environment. STBL1_DE

Senior Trade Advisor, Life Sciences (all genders)

Aufgaben Die wichtigste Aufgabe des Stabsbereichs Politik ist die Vertretung der Interessen der gesetzlichen Unfallversicherung gegenüber Regierung und Parlament sowie weiteren politischen Entscheidungsträgern. Grundlage hierfür ist die vertrauensvolle Zusammenarbeit mit den verschiedenen Ansprechpartnern der Unfallversicherung und ein gutes Gespür dafür, welche Argumente für die Politik zählen. Weitere Eckpfeiler einer erfolgreichen politischen Interessensvertretung sind die Fähigkeit, als ehrlicher und verlässlicher Gesprächspartner aufzutreten und jederzeit auch sachlichen Argumenten gegen das eigene Anliegen seriös zu begegnen. <ul> <li> Mitwirkung bei der politischen Interessensvertretung der gesetzlichen Unfallversicherung mit Schwerpunkt Digitalpolitik </li> <li> Beobachtung und Analyse politischer Entwicklungen und Gesetzgebungsinitiativen in den Themenfeldern Digitalpolitik (Registermodernisierung, Deutschland Stack, Identitätsmanagement, Cloud, digitale Souveränität, Umgang mit KI ) und Staatsmodernisierung </li> <li> Betreuung und Beratung ausgewählter Zielgruppen auf bundes- und Landesebene zu aktuellen Themen und Entwicklungen und Aufbau und Pflege eines Kontaktnetzwerks zu relevanten Akteuren </li> <li> Erstellung von Vorlagen für eigene Diskussionsbeiträge und Positionierungen der DGUV und der gesetzlichen Unfallversicherung für Abgeordnete und weitere politisch relevante Ansprechpersonen der DGUV </li> <li> Verfassen von Fachartikeln und enge Zusammenarbeit und Abstimmung von Sachfragen mit den Fachabteilungen der DGUV </li> <li> Vor- und Nachbereitung von Veranstaltungen und Sitzungen </li> </ul> Profil <ul> <li> Abgeschlossenes wissenschaftliches Hochschulstudium (Master oder Diplom) der Politik-, Sozial- oder Rechtswissenschaft bzw. Informatik oder gleichwertige Kenntnisse und Erfahrungen </li> <li> Einschlägige Berufserfahrung in einer Organisation der Sozialversicherung, der Politik (vorzugsweise im Deutschen Bundestag) oder einem politisch tätigen Verband </li> <li> gute Kenntnisse aktueller nationaler und europäischer digitalpolitischer Entwicklungen inklusive ihrer Auswirkungen im Bereich der Sozialversicherung </li> <li> Erfahrung im Umgang mit juristischen Texten technischen Inhalts </li> <li> ausgeprägte Kommunikationsstärke und Teamfähigkeit </li> <li> Gute Deutsch- und Englischkenntnisse in Wort und Schrift (mindestens Niveaustufe C1 des Gemeinsamen europäischen Referenzrahmens für Sprachen) </li> <li> Bereitschaft zu Dienstreisen und Vortragstätigkeiten </li> </ul> Wir bieten Tätigkeit mit Sinn Einen abwechslungsreichen und interessanten Job rund um die Themen Sicherheit und Gesundheit bei der Arbeit, Rehabilitation und Soziale Sicherheit Transparente Bezahlung Ein sicheres Gehalt nach BG-AT + Sonderzahlung und Leistungsprämie Urlaub, Vereinbarkeit und Homeoffice Flexible Arbeitszeiten, individuelle Teilzeit-Regelungen, 30 Tage Urlaub/Jahr, bis zu 3 Tage/Woche mobiles Arbeiten je nach Stellenprofil Vielfalt und Inklusion Vielfalt hat zahlreiche Facetten. Dazu gehört die Inklusion von Menschen mit Behinderung Sicherheit und Gesundheit Ergonomische Arbeitsplatzausstattung, Sport- und Bewegungsangebote Lebenslanges Lernen Ein umfangreiches Fort- und Weiterbildungsprogramm An die Zukunft denken Abgesichert sein mit der Betrieblichen Altersvorsorge (VBL) Zertifizierte Arbeitgeberin STBL1_DE

Digitalpolitik

Die BDA | Bundesvereinigung der Deutschen Arbeitgeberverbände ist die sozialpolitische Spitzenorganisation der gesamten deutschen und gewerblichen Wirtschaft. Branchenübergreifend setzt sie sich auf nationaler, europäischer und internationaler Ebene für die Interessen von einer Mio. Betrieben mit ca. 30,5 Mio. Beschäftigten ein, die der BDA durch freiwillige Mitgliedschaft in Arbeitgeberverbänden verbunden sind. Referentin / Referent (m/w/d) Wirtschaftspolitik, Steuer- und Fiskalpolitik Wir vertreten die Interessen unserer Mitglieder auf nationaler und internationaler Ebene sowie im bilateralen Austausch mit den Wirtschaftspartnern Deutschlands. Wirtschaftspolitisch setzen wir uns dafür ein, dass Unternehmen wettbewerbsfähig sind, Wirtschaftswachstum in Deutschland generieren und Wohlstand und Arbeitsplätze sichern. Als Verstärkung für den volkswirtschaftlichen Teil unserer Abteilung EU, Internationales, Wirtschaft suchen wir eine Person, die insbesondere die Themenfelder der Steuer- und Fiskalpolitik sowie Statistik begleitet. Aufgaben <ul> <li>Analyse und Bewertung BDA-relevanter volkswirtschaftlicher Themen insbesondere aus den Bereichen Steuern (vor allem Einkommen- / und Lohnsteuer), Fiskalpolitik sowie Statistik unter ordnungspolitischem und betrieblichem Blickwinkel</li> <li>Kenntnisse in der Konjunkturpolitik, bei makroökonomischen Fragen sowie in der Einkommens- und Vermögensverteilung sind von Vorteil</li> <li>Vertretung der BDA in externen nationalen und internationalen Gremien in den Bereichen Steuern und Statistik bspw. Beirat des Statistischen Bundesamtes</li> <li>Entwicklung und Abstimmung von Argumentationslinien sowie Erarbeitung von Stellungnahmen, Positionspapieren und Informationsmaterialien</li> <li>Information der Mitgliedsverbände via Rundschreiben in den genannten Bereichen sowie Vorbereitung und Betreuung von BDA-Veranstaltungen</li> <li>Unterstützung der Presse- und Öffentlichkeitsarbeit durch Erstellung von Redevorlagen, Statements und Social Media-Beiträgen</li> <li>Beantwortung von Anfragen der Mitgliedsverbände und ihrer Mitgliedsunternehmen sowie Beratung</li> </ul> Profil <ul> <li>Ein abgeschlossenes wirtschaftswissenschaftliches Studium oder vergleichbar</li> <li>Interesse an volkswirtschaftlichen und betrieblichen Zusammenhängen und steuer- und fiskalpolitischen Themen</li> <li>erste Berufserfahrung in einem Verband wünschenswert</li> <li>Kenntnisse in den Bereichen Wirtschafts- und Standortpolitik insbesondere Steuern öffentlichen Finanzen und Statistik, sowie die Bereitschaft sich schnell in neue Themengebiete einzuarbeiten</li> <li>Gutes schriftliches und mündliches Ausdrucksvermögen sowie sehr gute Englischkenntnisse, Teamfähigkeit und Verantwortungsbereitschaft, Kommunikationsstärke, Kontaktfreude und eigenständige Arbeitsweise</li> </ul> Wir bieten <ul> <li>Der Mix macht's: bei uns arbeiten Sie tagesaktuell an den Schnittstellen von Wirtschaft, betrieblicher Praxis, Politik und Kommunikation - das gepaart mit rechtlichem Grundverständnis verspricht Abwechslung und spannende Projekte</li> <li>Der Mix macht's: bei uns arbeiten Sie tagesaktuell an den Schnittstellen von Wirtschaft, betrieblicher Praxis, Politik und Kommunikation - das gepaart mit rechtlichem Grundverständnis verspricht Abwechslung und spannende Projekte</li> <li>Gelegentliche Dienstreisen und Teilnahme an spannenden Veranstaltungen</li> <li>Wir fördern Verantwortung und Eigenständigkeit: erarbeiten Sie eigene Themenfelder und tragen Sie aktiv zu politischen Inhalten bei</li> <li>Teamwork: bei aller Eigenständigkeit, Sie sind stets eingebunden in ein Team, das Kollegialität und Erfahrungsaustausch lebt und fördert</li> <li>Darüber hinaus: unbefristetes Arbeitsverhältnis in einer 39h/Woche, 30 Tage Urlaub, ein breites Weiterbildungsangebot, z. B. Englischkurse, Zuschuss zum ÖPNV-Ticket, Sportangebote, betriebliche Altersvorsorge, Familienservice, private Unfallversicherung, eine Kantine im Gebäude, ein modernes Arbeitsumfeld im Herzen von Berlin Mitte - direkt an der Spree und vieles mehr</li> </ul> STBL1_DE

Referentin / Referent (m/w/d) Wirtschaftspolitik, Steuer- und Fiskalpolitik

Die Deutsche Rentenversicherung Bund ist der größte deutsche Rentenversicherungsträger und damit ein Grundpfeiler der sozialen Sicherheit in Deutschland. Wir begleiten die Menschen ihr gesamtes Leben lang – vom Berufsanfang bis ins Rentenalter. 24,2 Millionen Versicherte, 10,8 Millionen Rentner*innen sowie 3,5 Millionen Arbeitgeber*innen verlassen sich auf uns. Für die Stabstelle Strategie Kundenservicecenter suchen wir zum nächstmöglichen Zeitpunkt eine*n Senior Customer Experience Manager*in Kundenservicecenter Ort: Berlin-Tegel Eintrittsdatum: Sofort Bewerbungsfrist: 07.02.2026 Ausschreibungsnummer: 90-028-2025 Beschäftigung: Vollzeit (Teilzeit ist grundsätzlich möglich) Vergütung: E13 TV EntgO-DRV (gehobener Dienst) Tätigkeitsbereich Als Ansprechpartnerin für circa 33 Millionen Versicherte und Rentner*innen sowie zahlreiche weitere externe Kund*innen hat die DRV Bund die Aufgabe, zu Fragen rund um Versicherung, Rehabilitation und Rente umfassend zu beraten. Die Abteilung Kundenservicecenter (KSC), mit rund 1000 Mitarbeitenden, wurde zum Jahresbeginn 2023 gegründet und ist Dienstleisterin und erste Anlaufstelle für Serviceanfragen der externen Kund*innen. Hier erfolgen die telefonische, schriftliche und persönliche Beratung sowie Auskunftserteilung entsprechend dem Sozialgesetzbuch. Die Stabsstelle Strategie koordiniert die Erarbeitung und Umsetzung der abteilungsspezifischen Strategie und hat die Aufgabe, das Thema Kund*innenzentrierung in der Abteilung zu verankern. Aufgaben <ul> <li>Unterstützung bei der Entwicklung und Steuerung der strategischen Ausrichtung des Kundenservicecenters im Bereich Customer Experience</li> <li>Konzeption eines abteilungsinternen und -übergreifenden Vorgehens zur systematischen Erfassung und Verbesserung der Kundenzufriedenheit</li> <li>Enge Zusammenarbeit mit der Stabstellenleitung zur Einbindung von Marktbeobachtungen und Kundenfeedback in die strategische Planung</li> <li>Konzeptionelle Entwicklung und Durchführung komplexer qualitativer und quantitativer Kundenbefragungen zur Gewinnung relevanter Informationen für strategische Entscheidungen</li> <li>Verantwortung für die Ableitung und Implementierung von Maßnahmen zur Verbesserung der Kundenzufriedenheit und Servicequalität, einschließlich der Steuerung von Umsetzung und Erfolgskontrolle</li> <li>Optimierung von Kundenserviceprozessen, inklusive Beratung zur Verbesserung oder Einführung von Tools</li> <li>Konzeption von und Mitarbeit an schnittstellenübergreifenden Projekten mit Bezug zu Kundenzufriedenheit/ Kundenservice</li> </ul> Profil <ul> <li>Sie haben eine abgeschlossene Hochschulbildung (Bachelor/Diplom FH oder eine gleichwertige Qualifikation zum Beispiel Fachwirt*in) der Wirtschafts- oder Kommunikationswissenschaften mit dem Schwerpunkt Dienstleistungs-/Servicemanagement mit langjähriger aktueller Berufserfahrung</li> </ul> Darüber hinaus haben Sie umfassende aktuelle Erfahrungen mit und Kenntnisse von: <ul> <li>der Implementierung von Qualitätsstandards und der Prozessoptimierung</li> <li>der Konzeption quantitativer und qualitativer Datenerhebungen der gesamten Customer Journey</li> <li>der Leitung von Projekten mit dem Fokus auf Kundenzentrierung</li> <li>Customer Relationship Management Systemen</li> <li>Software- und Analysetools für Kundenbefragungen</li> <li>der Entwicklung von Kollaborationsmethoden- und plattformen</li> </ul> Zu Ihren Kompetenzen zählen insbesondere: <ul> <li>eine strategische und konzeptionelle Denkweise sowie ein souveränes, kommunikationsstarkes und verbindliches Auftreten</li> <li>stark ausgeprägte analytische Fähigkeiten zur Nutzung von Kundendaten und zur Ableitung von Verbesserungsmaßnahmen</li> <li>eine große Affinität zu innovativen Technologien und eine hohe Service- und Kundenorientierung</li> </ul> Wir bieten <ul> <li>Eine vielseitige und anspruchsvolle Tätigkeit mit den Vorteilen einer großen öffentlichen Arbeitgeberin und langfristigen Entwicklungsmöglichkeiten</li> <li>Die Chance, den Aufbau des Kundenservicecenters (KSC) mitzugestalten, eigene innovative Ideen umzusetzen und aktiv Verantwortung zu übernehmen</li> <li>Ein wertschätzendes Arbeitsklima mit einer offenen Kommunikationskultur und Raum für persönliche und fachliche Weiterentwicklung</li> <li>Attraktive Arbeitszeitmodelle im Rahmen der serviceorientierten Arbeitszeit, Freizeitausgleichsmöglichkeiten, tageweises flexibles Arbeiten im Homeoffice sowie ein familienfreundliches Arbeitsumfeld</li> <li>Umfassende Unterstützung durch ein modernes Betriebliches Gesundheitsmanagement, inklusive Präventionsmaßnahmen und gesundheitsfördernder Angebote</li> </ul> <h3>Weitere Informationen</h3> Zur Besetzung der Position werden wir mit Bewerbenden, die sich in der engeren Auswahl befinden, Gespräche führen. Menschen mit einer Schwerbehinderung oder ihnen Gleichgestellte im Sinne von § 2 Absatz 2 und 3 SGB IX werden bei gleicher Eignung bevorzugt berücksichtigt. Die Deutsche Rentenversicherung Bund hat sich die berufliche Förderung von Frauen zum Ziel gesetzt. Wir sehen daher Bewerbungen von Frauen mit besonderem Interesse entgegen. Begrüßt werden Bewerbungen von Menschen aller Nationalitäten. STBL1_DE

Senior Customer Experience Manager*in Kundenservicecenter

Die Deutsche Rentenversicherung Bund ist der größte deutsche Rentenversicherungsträger und damit ein Grundpfeiler der sozialen Sicherheit in Deutschland. Wir begleiten die Menschen ihr gesamtes Leben lang – vom Berufsanfang bis ins Rentenalter. 24,2 Millionen Versicherte, 10,8 Millionen Rentner*innen sowie 3,5 Millionen Arbeitgeber*innen verlassen sich auf uns. Für die Stabstelle Strategie Kundenservicecenter suchen wir zum nächstmöglichen Zeitpunkt eine*n Customer Experience Manager*in Kundenservicecenter Ort: Berlin-Tegel Eintrittsdatum: Sofort Bewerbungsfrist: 07.02.2026 Ausschreibungsnummer: 90-027-2025 Beschäftigung: Vollzeit (Teilzeit ist grundsätzlich möglich) Vergütung: E12 TV EntgO-DRV Tätigkeitsbereich Als Ansprechpartnerin für circa 33 Millionen Versicherte und Rentner*innen sowie zahlreiche weitere externe Kund*innen hat die DRV Bund die Aufgabe, zu Fragen rund um Versicherung, Rehabilitation und Rente umfassend zu beraten. Die Abteilung Kundenservicecenter (KSC), mit rund 1000 Mitarbeitenden, wurde zum Jahresbeginn 2023 gegründet und ist Dienstleisterin und erste Anlaufstelle für Serviceanfragen der externen Kund*innen. Hier erfolgen die telefonische, schriftliche und persönliche Beratung sowie Auskunftserteilung entsprechend dem Sozialgesetzbuch. Die Stabsstelle Strategie koordiniert die Erarbeitung und Umsetzung der abteilungsspezifischen Strategie und hat die Aufgabe, das Thema Kund*innenzentrierung in der Abteilung zu verankern. Aufgaben <ul> <li>Unterstützung bei der Konzeption eines abteilungsinternen und -übergreifenden Vorgehens zur systematischen Erfassung und Verbesserung der Kundenzufriedenheit</li> <li>Durchführung und Analyse von qualitativen und quantitativen Kundenbefragungen, um Kundenzufriedenheit und Servicequalität zu messen</li> <li>Ableitung und Umsetzung konkreter Maßnahmen zur Verbesserung der Kundenzufriedenheit und Servicequalität basierend auf den Ergebnissen der Kundenbefragungen</li> <li>Unterstützung bei der Optimierung der Kundenserviceprozesse, auch hinsichtlich der Verbesserung bestehender oder Einführung neuer Tools</li> <li>Mitarbeit an schnittstellenübergreifenden Projekten mit Bezug zu Kundenzufriedenheit/ Kundenservice</li> </ul> Profil <ul> <li>Sie haben eine abgeschlossene Hochschulbildung (Bachelor/Diplom FH oder eine gleichwertige Qualifikation zum Beispiel Fachwirt*in) der Wirtschafts- oder Kommunikationswissenschaften mit dem Schwerpunkt Dienstleistungs-/Servicemanagement mit mehrjähriger aktueller Berufserfahrung oder eine abgeschlossene Berufsausbildung in diesen Bereichen mit entsprechend langjähriger aktueller Berufserfahrung</li> </ul> Darüber hinaus haben Sie umfassende aktuelle Erfahrungen mit und Kenntnisse von: <ul> <li>qualitativer sowie quantitativer Datenerhebung und -auswertung der gesamten Customer Journey</li> <li>Software- und Analysetools für Kundenbefragungen</li> <li>Projektarbeit mit Fokus auf Kundenzentrierung</li> <li>Kollaborationsmethoden- und plattformen</li> <li>der Optimierung von Prozessen</li> </ul> Zu Ihren Kompetenzen zählen insbesondere: <ul> <li>eine konzeptionelle und analytische Denkweise sowie ein souveränes, kommunikationsstarkes und verbindliches Auftreten</li> <li>eine ausgeprägte Service- und Kundenorientierung und eine strukturierte und agil organisierte Arbeitsweise</li> </ul> Wir bieten <ul> <li>Eine vielseitige und anspruchsvolle Tätigkeit mit den Vorteilen einer großen öffentlichen Arbeitgeberin und langfristigen Entwicklungsmöglichkeiten</li> <li>Die Chance, den Aufbau des Kundenservicecenters (KSC) mitzugestalten, eigene innovative Ideen umzusetzen und aktiv Verantwortung zu übernehmen</li> <li>Ein wertschätzendes Arbeitsklima mit einer offenen Kommunikationskultur und Raum für persönliche und fachliche Weiterentwicklung</li> <li>Attraktive Arbeitszeitmodelle im Rahmen der serviceorientierten Arbeitszeit, Freizeitausgleichsmöglichkeiten, tageweises flexibles Arbeiten im Homeoffice sowie ein familienfreundliches Arbeitsumfeld</li> <li>Umfassende Unterstützung durch ein modernes Betriebliches Gesundheitsmanagement, inklusive Präventionsmaßnahmen und gesundheitsfördernder Angebote</li> </ul> <h3>Weitere Informationen</h3> Zur Besetzung der Position werden wir mit Bewerbenden, die sich in der engeren Auswahl befinden, Gespräche führen. Menschen mit einer Schwerbehinderung oder ihnen Gleichgestellte im Sinne von § 2 Absatz 2 und 3 SGB IX werden bei gleicher Eignung bevorzugt berücksichtigt. Wir haben uns die berufliche Förderung von Frauen zum Ziel gesetzt und freuen uns besonders über Bewerbungen von Frauen. Begrüßt werden Bewerbungen von Menschen aller Nationalitäten. STBL1_DE

480 Jobs in 16356 Ahrensfelde, Deutschland