Pro-Consul (m/f/d)

The British Consulate-General in Düsseldorf is part of a global network representing the UK's political, economic, and consular interests overseas. Our mission is to provide modern, efficient, and compassionate services to British nationals abroad, while supporting the UK government's priorities. The British Consulate-General in Düsseldorf is looking for an independent, dynamic, and detail-oriented part time Pro-Consul to join our dedicated team.

We aim to be a diverse and inclusive employer, welcoming to people of all backgrounds. The senior leadership is committed to ensuring that we are a supportive and fair place to work. The Germany Network values are kindness, inclusivity, honesty, professionalism and responsibility. These values guide how we work on a daily basis, and all staff must adhere to them.

Main purpose of job:

In this role, you'll provide professional and empathetic consular assistance to British nationals living in or visiting Germany—supporting them through life's most challenging moments. From assisting vulnerable individuals to delivering modern, efficient services, your work will have a direct impact on people's lives.

You'll collaborate with colleagues across Germany and the wider EuroAsia region, which spans 29 countries, and contribute to prevention campaigns, crisis management, and outreach initiatives. This is a chance to build strong networks with local authorities, NGOs, and UK partners while representing British interests abroad.

Aufgaben

• Consular Services: Issue Emergency Travel Documents, provide notarial services, and manage appointments.
• Assistance: Deliver empathetic support to British nationals in distress, liaising with UK and local authorities.
• Prevention & Outreach: Develop campaigns, organise events, and build networks to keep the British public informed.
• Crisis Management: Play a vital role in preparedness and response during emergencies.
• Corporate Contribution: Engage in Embassy life, promote wellbeing, and support a positive working environment.

Why You'll Love This Role:

• Make a Real Difference: Every day, you'll help British nationals through some of life's toughest challenges—your work truly matters.
• Dynamic and Varied: No two days are the same. From assisting individuals in need to planning prevention campaigns and engaging with stakeholders, you'll enjoy a diverse workload.
• International Collaboration: Work closely with colleagues across Germany and the wider EuroAsia region, building networks and sharing best practices.
• Professional Growth: We invest in your learning and development, offering opportunities to expand your skills and take on new responsibilities.
• Supportive Environment: Join a team that values diversity, wellbeing, and continuous improvement, where your ideas and contributions are encouraged.
• Rewarding and Challenging: Consular work is fast-paced and evolving—perfect for those who thrive on responsibility and impact.

Join us and help shape the future of consular services!

Don't miss out on this fantastic opportunity!

Profil

• Full professional proficiency in German and English (written and spoken, minimum of C1 level for CEFR framework*);
• Customer service: previous experience in a customer facing role and ability to response to a wide range of customer needs;
• Excellent organisational and time management skills;
• Good communication and interpersonal skills;
• Computer literacy in all Microsoft Office packages (including Copilot AI) and accurate typing skills;
• Flexibility, resilience, patience, and the ability to deal with difficult situations, including the ability to work unsocial hours in an emergency or crisis;
• Ability to display a high level of discretion and responsibility.

Nice to have:

• Experience in a similar role, for example social work;
• Knowledge of the German administrative, justice and legal systems and social services.

Required behaviours:

• Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service

Wir bieten

This is a part time (18.75 hours a week), fixed-term 12 months contract. € 26,352.- rising to a maximum of approx. € 29,601.- gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable). Candidate must have pre-existing work authorisation in Germany in order to apply.

Staff recruited locally by the British Consulate General are subject to Terms and Conditions of Service according to local German employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Equal employment

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. The Germany Network wants to maximise the potential of everyone who chooses to work for us, regardless of their background.

Learning & Development

The British Consulate General has a strong ethos of Learning and Development, including our Learning and Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Consulate General staff.

The Consulate General offers learning and development opportunities throughout the year and invites you to join committee led forums where you may have an interest and can help shape the organisations objectives.

The successful applicant will be encouraged to be actively involved in the corporate life of the Consulate General, contributing to the wider objectives of the British Government's Germany network and supporting the Consulate General positive working environment.

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